Incident Management System

Analysing data across complex and multi-layered organizations takes place by utilizing the incident management software. This helps in understanding the trends and ensures the overview of compliance requirements. Recognized principles and best practices within loss control and incident management with the latest trends in technological platforms are combined by the incident reporting software.

Present-day, healthcare is a matter that’s quite worried about. People are constantly worried about their health and related aspects. Patient outcomes depend on additional matters too than just the proficiency of the individual health care provider. Hence, the target is given to investigation and reporting of incidents instead of bringing blame to individuals. We support participation in the process for the benefit of future service delivery instead of evading from it due to the fear of retribution.

By using our software, one can understand about the design and implementation of processes to reduce the reoccurrence of the medical incident and minimize the suffering should the incident be repeated. When there is a chance for the occurrence of a crisis, an incident command structure along with hospital incident command can be useful to the healthcare personnel in communicating and responding accordingly in the most practical and efficient manner. The following resources emphasize the incident management resources that can facilitate healthcare emergency planners to reduce, be equipped with and act in response and recover from incidents. (It is obligatory of the reader to confirm that they are adopting the up-to-date versions of any forms or templates.)

Users of this module can operate all incidents and risks easily and by that frame various management strategies to minimize uncertainty and potential loss. They can go ahead and record problems, errors and incidents that took place and analyze the priority by specifying the department where the incident occurred. The system allows for submission of notifications in regards to safety or risk by virtue of a user-friendly screen that documents all information. The module also has a reporting section where users can acquire reports about the incidents logged.

The system was created to organize the reporting and monitoring of adverse events and near misses in order to contribute to a high level of risk awareness in healthcare facilities and lead to pro-active system changes to ebb the chances of errors. The program is a multidisciplinary resolution to adverse events and is a substitute to the time-consuming, paper-based process that is presently used in many healthcare facilities. An incident reporting, monitoring, and management system are principally used for patient safety.


  • It’s designed with risk matrix with traffic light indication of high, medium and low-risk cases.
  • It provides for documentation of loss and consequence details.
  • Provision of root cause analyses – multiple model support.
  • Preventive, corrective and temporary actions – due dates and responsible parties.
  • Attached documents – statements, pictures, videos and all types of document.
  • Email distribution of notifications, alerts, reminders and key lessons learned.
  • Trending of risk profiles for employees, business areas, work processes, critical machinery, contractors or any other object relevant for analysis.
  • Management of compliance requirements, including statutory compliance reporting and annual, quarterly and monthly performance reports are available online and in real time.
  • Generation of frequencies and KPIs including needle prick, illnesses, spills, costs etc. for employees and contractors is available.
  • Best practice configurations available for rapid installation and implementation of the incident management software.
  • Understanding the hospital’s policy and direction.
  • Assessing the situation.
  • Establishing incident objectives.
  • Determining appropriate strategies to achieve the objectives.
  • Giving tactical direction and ensuring its follow-up (e.g., correct resources assigned to complete a task and their performance monitored).
  • Providing necessary back-up whenever called for.